Can a retailer help me with order tracking or changes?

Yes. Please visit the website of the authorized retailer with which you placed your order. They’ll be able to advise on order tracking, issues, or cancellations.

Should I contact the retailer to request a return?

Yes. To confirm whether a return is possible, please contact the authorized retailer with which you placed your order.

What should I do if a product isn’t working properly?

For the fastest resolution of product issues, visit our Support Hub. If we can assist further, please contact Balsam Brands Customer Service at 1-800-352-5442. Balsam Brands is an authorized licensee of GE holiday lighting products.

What is the warranty policy for GE holiday products?

A limited warranty of up to three years is provided, depending on the product. To ensure the fastest support, register your product upon receipt. If your product is not registered, Balsam Brands Customer Service will need an image of the receipt originally provided by the authorized retailer as proof of purchase to assist you.

What is the definition of “Flicker Free” on GE holiday products?

The “Flicker Free” packaging icon is defined to mean that direct/static visible flicker is not expected in steady-on operation under normal consumer viewing conditions. This definition is limited to direct visible flicker perceived by a static observer in a static environment. It does not mean zero temporal light modulation, and it does not claim the absence of stroboscopic effect, phantom array effect, camera banding, motion artifacts, or all other temporal light artifacts.

FAQs | GE holiday lighting

FAQs

Get instant answers to the most frequently asked questions about GE holiday.

Orders and Support

Yes. Please visit the website of the authorized retailer with which you placed your order. They’ll be able to advise on order tracking, issues, or cancellations.
Yes. To confirm whether a return is possible, please contact the authorized retailer with which you placed your order.

Product Support

For the fastest resolution of product issues, visit the Support Hub. If we can assist further, please contact Balsam Brands Customer Service at 1-800-352-5442. Balsam Brands is an authorized licensee of GE holiday lighting products.
A limited warranty of up to three years is provided, depending on the product. To ensure the fastest support, register your product upon receipt. If your product is not registered, Balsam Brands Customer Service will need an image of the receipt originally provided by the authorized retailer as proof of purchase to assist you.
The “Flicker Free” packaging icon is defined to mean that direct/static visible flicker is not expected in steady-on operation under normal consumer viewing conditions.
This definition is limited to direct visible flicker perceived by a static observer in a static environment. It does not mean zero temporal light modulation, and it does not claim the absence of stroboscopic effect, phantom array effect, camera banding, motion artifacts, or all other temporal light artifacts.

A product may bear the “Flicker Free” icon when testing demonstrates: Pst/PstLM < 1.0